Greater efforts are
being implemented as Malaysians go through the Conditional Movement Control
Order (CMCO) and the fight against COVID-19. Once again, Domino’s Pizza
demonstrates its commitment and promise of “It’s All About You” by prioritizing
the safety of its customers and employees by introducing an enhanced and safer
measure for customers in line with social distancing and zero contact measures
between customers in-store and employees on duty.
Launched for greater convenience, Domino’s recommends
customers to Potong-Q! With the new feature, Potong-Q enables a more efficient
ordering and take-away process as it shortens the waiting time and collection
of pizzas for customers who prefer to opt for take-away from the stores.
As an added safety measure to Domino’s “Zero
Contact” delivery, Potong-Q encourages customers to place their orders online in
advance and visit the nearest store to collect their order. As such, the
Potong-Q option is 100% cashless as when customers place their orders online
via our app or website, all payments must be made beforehand via cashless
options such as credit card, Grab Pay and online banking, which in turn reduces
the risk of germ transfer through cash handling. All Domino’s pizzas are baked to
order in an oven at 235-degree Celsius. These are then carefully taken out from
the oven using sanitized tools to place the pizza into the box. Once ready, the
pizzas and products are placed at a designated pick up counter labelled
‘Potong-Q’ in the store for customers to collect their order.
Moreover, in line with its strict hygiene and
safety standards, Domino’s assures customers of its strict precautionary measures
in all its operations. At the start of every shift, all of its staff have their
temperature checked, and rigid social distancing measures are practised in
store. Additionally, pizza makers wash their hands every 30 minutes, and the
entire store and equipment gets sanitized every hour.
Chief Executive Officer of Domino’s Malaysia,
Shamsul Amree said, “At Domino’s, high hygiene standards and food handling
procedures is vigorously practiced for the safety of our employees and
customers, especially during this critical time. Our operations have evolved to
provide greater assurance and convenience to our customers. In line with adapting
to the ‘new normal’, the introduction of Potong-Q maximizes safety measures, convenience
and peace of mind for our customers. With this alternative, customers who
prefer to take-away their meals will spend minimal waiting time in the store. The
introduction of Potong-Q is a demonstration of Domino’s continued efforts in
enhancing the services offered to customers even during a challenging period as
we uphold the promise of It’s All About You.”
Launched nationwide, customers can now enjoy
the Potong-Q feature at all Domino’s Pizza outlets across Malaysia. Customers who
opt to Potong-Q may place their order and payment on www.dominos.com.my or
via the Domino’s Pizza mobile application to enjoy the latest Potong-Q promotion.
For a limited time only, customers have the chance of savouring the Buy 1 Free
2 deal, with an exclusive price of RM2.99 (save RM10.51) for 1 bottle of Tropicana
Twister Orange (1.5L) and rest assured, it’s guaranteed the best deal in town.
So, what are you waiting for? Look out for the Potong-Q signage in Domino’s store
for a fast, safe and hassle-free take-away.
About Domino’s Pizza
Delivering more than 1 million pizzas a day worldwide,
Domino’s Pizza is the world’s leading and fastest growing pizza delivery
company committed to upholding the industry in product quality and operational
excellence. Globally, Domino’s Pizza Inc. operates a total network of more than
16,000 owned and franchised stores throughout the U.S. and in over 85 markets.
Domino’s internationally ranks in the top five companies in online
transactions.
As at Q2 2017, Domino’s Pizza Malaysia is the largest
Domino’s market in Southeast Asia and fifth largest in Asia Pacific.
Established in 1997, Domino’s Malaysia is managed by master franchise holder,
Dommal Food Services Sdn Bhd. To date, there are 242 Domino’s Pizza stores in
the country.
At Domino’s Pizza, we take PRIDE in our commitment to enrich
the lives of our customers, employees, partners, shareholders and communities.
As one of the most lovable brands in Malaysia, we will go the extra mile for
your smile as well as uphold our culture to ‘sell more pizza, have more fun’.
Embracing our company’s philosophy of smart hustle, Domino’s is committed to
provide customers with the ultimate pizza delivery experience, with its product
satisfaction guarantee, 30-minutes delivery guarantee and 15-minutes take-away
guarantee.
Forging ahead as an e-commerce entity, Domino’s Pizza has
led many firsts in its digital platforms. Domino’s Pizza Malaysia has leveraged
on the digital world to the best of its advantage and this began when it was
certified as the first QSR company to provide an online ordering platform by
the Malaysian Book of Records with the launch of its website in 2003. Domino’s
Pizza Malaysia’s online ordering platform is also ranked #1 for its online
speed of service in the QSR industry.
Domino’s is the award winner of the 2009, 2010, 2011, 2012
and 2016 Gold Franny Award, a distinguished Achievement Award of the
International Franchise Association at the Domino’s Pizza Worldwide Rally. In a
show of confidence by Malaysian consumers, Domino’s Pizza won Bronze in the
“Restaurant & Fast Food” category of the prestigious Putra Brand Awards
2014, silver in 2015, bronze in 2016, Silver in 2017 and Bronze in 2018 and
2019. In 2018, Domino’s Pizza Malaysia launched its brand promise of ‘It’s All
About You’, which encapsulates Domino’s commitment to deliver the best in
products and services, keeping the best interest of its customers always on the
forefront of all its efforts. Domino’s was also awarded Gold for “Excellence in
Sponsorship Activation” category for its creative and effective partnership
with MASWings in conjunction with its entry into the East Malaysian market as
well as Bronze in the “Sports/Esports Marketing” category for Mobile Legends
campaign at the Marketing Interactive Awards 2019.
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