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“Zero Contact Maximum Care” Domino’s Pizza, the 1st in Malaysia to launch Zero Contact for all deliveries!

– Domino’s Pizza, the world leader in delivery is taking a firm stand for its employees and customers. Effective today, all of its delivery services will be contactless.

Shamsul Amree, Chief Executive Officer, Domino’s Pizza Malaysia said, “As the world’s pioneer pizza delivery company, we are ever ready to serve. Today, we are taking the lead again by mandating that 100% of our deliveries are executed via our “Zero Contact” delivery service, for the good of both our customers and delivery experts. Social distancing is an important and effective way to combat the spread of the COVID-19 virus and we believe that we can further improve our service to our community by doing so. This truly is further evidence of our whole-hearted commitment to the wellbeing of our customers and employees.” 

As an integral part of this initiative, all Domino’s delivery transactions will require cashless payments to further minimize the contact. As such, Domino’s will only be accepting orders made through their mobile app and website www.dominos.com.my.

So what can customers expect?  At the point of delivery, the delivery expert will place the order on a designated safe and clean surface and step back to a safe social distance of at least two meters. The customer may then pick up the delivery and check to ensure that everything is in order. Once completed, the rider will politely leave. 

“We have put our team through a rigorous training and knowledge transfer in order to execute “Zero Contact” deliveries. We are able to do so because our delivery experts fleet is fully employed by us and therefore we are able to train, monitor as well as ensure a high level of accountability when they carry out their duties. Furthermore, we have implemented a stricter sanitation and cleanliness procedure which includes the sanitization of our delivery bags after each delivery in addition to our frequent hand cleaning and sanitization before and after every delivery is made,” he added.  

“Our team of delivery experts are trained to uphold the strict food handling procedures and our business model is fully engineered to specifically cater for the delivery business. With our strong 23-year track record in Malaysia, backed by 60 years of delivery experience around the world, we are committed to provide quality service to our customers for many more years to come. In the current circumstances facing our nation, it is truly a privilege to be considered as providing an essential service to the nation and we are honored to be able to serve food to thousands of households daily. It is a duty that we all take very seriously. So to all Malaysian’s I say, stay safe and allow us to serve you in the best way possible,” Shamsul concluded. 

Domino’s Pizza’s “Zero Contact” delivery and take-away services are available in line with operating hours permitted in respective states. Dine-in services are currently unavailable.


About Domino’s Pizza
Delivering more than 1 million pizzas a day worldwide, Domino’s Pizza is the world’s leading and fastest growing pizza delivery company committed to upholding the industry in product quality and operational excellence. Globally, Domino’s Pizza Inc. operates a total network of more than 16,000 owned and franchised stores throughout the U.S. and in over 85 markets. Domino’s internationally ranks in the top five companies in online transactions. 

As at Q2 2017, Domino’s Pizza Malaysia is the largest Domino’s market in Southeast Asia and fifth largest in Asia Pacific. Established in 1997, Domino’s Malaysia is managed by master franchise holder, Dommal Food Services Sdn Bhd. To date, there are 242 Domino’s Pizza stores in the country.

At Domino’s Pizza, we take PRIDE in our commitment to enrich the lives of our customers, employees, partners, shareholders and communities. As one of the most lovable brands in Malaysia, we will go the extra mile for your smile as well as uphold our culture to ‘sell more pizza, have more fun’. Embracing our company’s philosophy of smart hustle, Domino’s is committed to provide customers with the ultimate pizza delivery experience, with its product satisfaction guarantee, 30-minutes delivery guarantee and 15-minutes take-away guarantee. 

Forging ahead as an e-commerce entity, Domino’s Pizza has led many firsts in its digital platforms. Domino’s Pizza Malaysia has leveraged on the digital world to the best of its advantage and this began when it was certified as the first QSR company to provide an online ordering platform by the Malaysian Book of Records with the launch of its website in 2003. Domino’s Pizza Malaysia’s online ordering platform is also ranked #1 for its online speed of service in the QSR industry.

Domino’s is the award winner of the 2009, 2010, 2011, 2012 and 2016 Gold Franny Award, a distinguished Achievement Award of the International Franchise Association at the Domino’s Pizza Worldwide Rally. In a show of confidence by Malaysian consumers, Domino’s Pizza won Bronze in the “Restaurant & Fast Food” category of the prestigious Putra Brand Awards 2014, silver in 2015, bronze in 2016, Silver in 2017 and Bronze in 2018 and 2019. In 2018, Domino’s Pizza Malaysia launched its brand promise of ‘It’s All About You’, which encapsulates Domino’s commitment to deliver the best in products and services, keeping the best interest of its customers always on the forefront of all its efforts. Domino’s was also awarded Gold for “Excellence in Sponsorship Activation” category for its creative and effective partnership with MASWings in conjunction with its entry into the East Malaysian market as well as Bronze in the “Sports/Esports Marketing” category for Mobile Legends campaign at the Marketing Interactive Awards 2019.

Customers can call Domino’s at 1-300-888-333 or log on to its website at www.dominos.com.my to place their orders. For latest updates, please visit Domino’s Pizza Malaysia’s Facebook at https://www.facebook.com/DominosMY/ or Instagram at https://www.instagram.com/dominosmy/

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