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BIG CARING GROUP UNVEILS NEW AUTOMATION-DRIVEN DISTRIBUTION CENTRE AND CORPORATE HEADQUARTERS IN KLANG, TRANSFORMING SUPPLY CHAIN AND OPERATIONS

BIG CARING Group today announced the opening of its new Distribution Centre in Klang, alongside a centralized corporate headquarters, marking a strategic leap forward in strengthening its operational model and supply chain capabilities through innovation.

As Malaysia’s largest retail pharmacy and healthcare group, BIG CARING operates more than 600 retail pharmacy stores nationwide under its brands – BIG, CARiNG, Georgetown, Ting, and Wellings – complemented by over 5,000 healthcare partner touchpoints, including hospitals, clinics, and physiotherapy centres. With its growing network, the Group now processes an average of over 90,000 order lines daily at the new Distribution Centre.

Learning from the Pandemic: Efficiency Alone is Insufficient

According to Lim Sin Yin, Executive Director of BIG CARING Group, the development of the automated Distribution Centre was shaped by lessons from the COVID-19 pandemic, when unpredictable demand and strained supply chains exposed the limitations of traditional operating models.

“At BIG CARING Group, we believe strengthening our operations and supply chain is just as important as delivering care itself. It begins with how we plan demand, anticipate needs, and position supply,” Ms. Lim said.

“This Distribution Centre is a high-performance engine that connects planning to execution, allowing us to manage complexity with greater control and structure. Today, we operate with greater visibility, agility, and intelligence via a more connected ecosystem – where AI supports planning, automation enables execution, and people remain central to decision-making. At this scale, efficiency is not optional. It is a capability and responsibility we must deliver on every day.”

An Integrated, Automation-Driven Facility

Designed as a unified, automation-driven hub, the Distribution Centre integrates robotics, warehouse control systems, and inventory management platforms into a single coordinated ecosystem. Its proximity to Port Klang enhances inbound supply chain efficiency and supports more reliable nationwide distribution.

Upstream: The Group has strengthened demand planning with AI-driven smart replenishment systems that analyze real-time sales patterns, anticipate location-specific demand shifts, and optimize inventory positioning across the network – enabling a more predictive approach.

Downstream: The facility deploys tailored solutions for different inventory profiles, including:

  • Tote-to-Person systems for lower-frequency items

  • Shelf-to-Person and fast-moving solutions for high-frequency products, including medicines

In total, more than 160 robots and 700 racks operate within the system, driving higher storage density through optimized vertical space utilization and faster fulfilment.

Measurable Impact

Since implementation, the system has achieved:

  • 76.5% improvement in picking efficiency

  • 99.8% picking accuracy

People-Centred Transformation

Beyond technology, the real transformation is evident in how warehouse teams work. By bringing items directly to personnel, the system reduces manual movement, lowers physical strain, and enables teams to handle higher volumes of orders with greater consistency.

New Corporate Headquarters Strengthens Collaboration

Complementing the Distribution Centre is BIG CARING Group’s new corporate headquarters, which unites its teams under one roof to enhance collaboration, accelerate decision-making, and improve organisation-wide alignment.

Looking Ahead

Moving forward, BIG CARING Group will continue building on this foundation to develop a future-ready supply chain – delivering speed, accuracy, flexibility, and resilience. These efforts are a key part of the Group’s broader innovation pillar.

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