Skip to main content

SUNWAY PYRAMID INTRODUCES MALAYSIA’S FIRST INTERNET OF TOILET SYSTEM AS PART OF CONTINOUS DIGITALISATION EFFORTS

Sunway Pyramid is introducing Malaysia’s first Internet of Toilet (IoT) system that will see the mall advance from a conventional washroom system to a more efficient management system to deliver a more connected, seamless experience for both the users and supervisors alike.

This effort is part of Sunway Pyramid’s move towards transforming different aspects of the mall digitally, following its various digitalisation efforts before, and during the pandemic and its lockdowns. Previously, Sunway was the first in the Klang Valley to introduce its very own Sunway Smart Parking to encourage greater ticketless and cashless adoptions in its parking areas, as well as an integrated Customer Engagement Hub to address customer needs through various channels and to meet them wherever they may be. 

Shannen Soon, General Manager of Rigel Technology, HC Chan, CEO of Sunway Malls & Theme Parks and Jason Chin, General Manager of Sunway Pyramid  

In partnership with Singapore-based amenities experts Rigel Technology, the all-new smart toilet system will help optimise commercial toilet performance and efficiency within the building by utilising a centralised IoT system through data collection. This system by Rigel is the first of its kind in Malaysia, with its only other location being in Singapore to date.

With conventional toilet maintenance, supervisors are faced with challenges such as cleaning performance, faulty equipment and breakdowns that may not be effectively communicated to technicians that will lead to an unhygienic and unpleasant toilet experience for the user.

These are pain points that can be addressed with the IoT system that will bring about benefits in terms of customer experience, sustainability and cost savings. With sustainability at the core of its approach to business and the community, Sunway is constantly on the lookout for more innovative approaches such as these to create a better overall experience for the customer – thus, embarking on the deployment of this new technology that will debut in Sunway Pyramid this month.

Jason Chin, General Manager of Sunway Pyramid shares, “Sunway has always been an advocate of smart cities and sustainable townships. Our venture into the IoT system complements this concept that encompasses a holistic vision, going beyond just being environmentally friendly. Another aspect is in elevating experiences for our customers, which translates to providing excellent facilities and high-performance facility management. That’s what we aim to achieve with IoT.”

This IoT introduction will provide the mall’s management with an overview of the toilet’s function and performance through specialised sensors and monitors attached to toilet consumables such as soap, paper holders, paper towel dispensers and waste receptacles; main water fittings comprising taps, urinals lavatories and push valves, as well as environmental monitoring such as air quality, temperature humidity, people counter and interactive feedback panel. There are also ammonia sensors to timely detect ammonia and prevent foul smell in the washrooms.

Sunway Pyramid has launched its first Internet of Toilet System with Rigel Technology that will provide mall management an overview of the toilet's function through specialised sensors and monitors to optimise commercial toilet performance

All of this will be transmitted to a cloud server that can be accessed through a web platform and mobile smart app for easy management and tracking in just a matter of clicks. For instance, the management team will be able to have a bird’s eye view of washroom performance, water consumption and other valuable data that can lead them to detect any anomalies or faults that can be addressed immediately before the situation progresses to reduce downtime, lower cost and even reduce water consumption for a more sustainable output.

By going smart, Sunway Pyramid also aims to optimize its workforce for maximum productivity. Through the IoT mobile app for example, cleaners will be notified on cubicles that require urgent attention in terms of cleanliness and replenishing of specific materials, as well as receive work allocation instantly.

“We recognise the need to constantly innovate to meet the demands of our customers. From Sunway Smart Parking to Customer Engagement Hub and Sunway eMalls, our journey in digitalisation, innovation and technology has just begun,” Jason concludes. 

Sunway Malls is gearing to be amongst Malaysia's largest mall owner-operator as existing projects and those in the pipeline now stand at 7.7 million sqft NLA and that figure is planned to be increased to 10.2 million sqft NLA in the near future.

The malls are:-

Sunway Pyramid, Sunway City, Selangor

Sunway Velocity, Cheras, Kuala Lumpur

Sunway Carnival, Seberang Jaya, Penang

Sunway Putra, Kuala Lumpur

Sunway Big Box Retail Park, Iskandar Puteri, Johor

Sunway Giza, Kota Damansara, Selangor

Sunway Citrine Hub, Iskandar Puteri, Johor

Sunway eMALL, Malaysia

Comments

Popular posts from this blog

Touch ‘n Go Group Empowers Children with Learning Disabilities Through Volunteer Efforts

  In a heartwarming initiative and recognising the importance of community involvement, Touch ‘n Go Group has taken the lead in rallying volunteers to make a positive impact on the lives of children with learning disabilities by assisting in the regular hippotherapy and hydrotherapy sessions organised by IDEAS Autism Centre for their members. With the mission to create a more inclusive and supportive environment for these children, these volunteers have become champions of change through their compassionate efforts. Besides fostering an atmosphere of trust, empathy, and love, they also forged meaningful connections with the children by helping them mount and dismount horses during their regular hippotherapy sessions and supporting or simply providing companionship throughout their hydrotherapy sessions in the swimming pool.   The IDEAS Autism Center serves as a haven for children with various learning disabilities, providing them with specialized education, therapies, a...

Malaysia Heavy Construction Equipment Owners’ Association (MHCEOA): New Tax Policy must have a transition mechanism.

  Leong Foo Yew, President of the Malaysia Heavy Construction Equipment Owners Association (MHCEOA), has called on the government to provide reasonable buffer periods and support measures for small and medium enterprises (SMEs) during the implementation of the e-invoice system and the Sales and Service Tax (SST). This appeal aims to alleviate the dual operational pressures faced by businesses and prevent inflationary effects in the construction sector from being passed on to consumers. The MHCEOA recently held a luncheon to celebrate its 33rd anniversary, during which the 16th term (2025–2028) council members were sworn in. In his speech, Leong highlighted that the industry is currently grappling with administrative and financial challenges due to the simultaneous rollout of e-invoicing and SST. He noted that these additional compliance burdens come at a time when SMEs are already struggling with rising labor costs, wage pressures, and regulatory expenses—pushing many into even...

Sime Darby Property’s Elmina Lakeside Mall Kicks Off 1st Anniversary with Spectacular Swiss Dream Circus ‘Gala Night’

Elmina Lakeside Mall, Sime Darby Property Berhad’s (“Sime Darby Property” or the “Group”) second wholly-owned retail destination, turns one with an anniversary celebration that dazzles and thrills with fun activities for all ages, tantalising food, andtop-notch entertainment. The incomparable Swiss Dream Circus' Gala Night on 1 August set the tone for the mall’s anniversary celebrations with a night to remember. The highly-acclaimed Swiss Dream Circus, making its Malaysian comeback with an all-new production titled Passion – The Greatest Show in Town, features a vibrant 14- member international troupe headlined by Misha, the celebrated clown known for his role in Cirque du Soleil. The show also stars Cyr Wheel virtuoso Bogdan, roller-skating duo Diana and Maksim, Andrei Pogorelov’s daring Wheel of Death, violinist-singer Evgeniia, the lightning-fast Quick Change duo Tom & Jenny, and Emiliano Sanchez’s mesmerising horizontal juggling and the electrifying aerialists Duo Liberty, ...